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Service Level

With our HPC solutions, we guarantee you maximum performance, availability, and security. After completing your project, we will continue to be on hand for you with our know-how, to help you get the most out of your systems and expand them to meet growing demands.

Level 1

Service Level

  • Spare Parts Replacement
  • Accessibility Mo-Fr
    08:00 am - 06:00 pm
  • Bring-In Service
  • Individual Duration
  • Individual Reaction Time

Level 2

Service Level

  • Spare Parts Replacement
  • Accessibility Mo-Fr
    08:00 am - 06:00 pm
  • Pick-Up Service
  • Individual Duration
  • Individual Reaction Time

Level 3

Service Level

  • Spare Parts Replacement
  • Accessibility Mo-Fr
    08:00 am - 06:00 pm
  • Advanced Replacement
  • Individual Duration
  • Individual Reaction Time

Level 4

Service Level

  • Spare Parts Replacement
  • Accessibility Mo-Fr
    08:00 am - 06:00 pm
  • On-Site
  • Individual Duration
  • Individual Reaction Time

With our service level agreements, we guarantee you the very best support for your system technology.

You can increase the availability and value retention of your entire IT through the addition of individual agreements covering response times, deadlines for the start of work on site, software support, and maintenance services. This enables you to reduce your business risk to a minimum, while maintaining your process productivity.



Tobias Pfennig
Sales Director